Payment Methods
This Payment Methods page explains the payment options and currency arrangements currently used for purchases through https://wordense.com/.
1. Accepted Payment Methods
The store currently accepts:
Visa
Mastercard
The payment options actually available for a particular order are those displayed at checkout.
A payment option should not be treated as available merely because it may be considered for future use or appears in unrelated material.
2. Currency
This website may support multiple display currencies, including U.S. Dollars (USD), Hong Kong Dollars (HKD), and other currency options available through the website’s currency selector.
Product prices may be displayed or converted based on your selected currency.
The currency available for checkout and the final amount charged will be determined by the information shown on the checkout page.
Available currencies, exchange rates, and settlement methods may change based on website settings, payment service providers, or other relevant factors.
Please review the currency and final amount displayed at checkout before placing your order.
3. Reviewing Your Order Before Payment
Before submitting payment, you should have an opportunity during checkout to review:
the products selected;
sales-unit contents and quantities;
product amounts;
other applicable charges displayed by the store;
billing information;
delivery information; and
other relevant order information.
Please review this information carefully before completing the transaction.
4. Shipping and Import Charges
Retail orders placed through the website checkout to eligible destinations receive free shipping under the Shipping Policy.
For separately quoted wholesale orders, any different shipping charges must be stated and agreed before the order is placed.
Free shipping does not mean that destination import duties, import taxes, customs charges, or other destination-related government charges are waived.
Where applicable law places such charges on the customer, they remain the customer’s responsibility.
Nothing in this section transfers to the customer an obligation that applicable law requires MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED to bear.
5. Currency Conversion
If your card or bank account is denominated in a currency different from the transaction currency shown at checkout, your card issuer or bank may convert the transaction into your account currency.
Your card issuer or bank may also apply an exchange rate or related charge.
Any such conversion method, rate, or charge is determined by the relevant financial institution, not by MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED.
You may wish to contact your card issuer or bank for further information before completing a purchase.
6. Failed or Pending Payments
If a payment fails or appears to remain pending, first review your transaction information and check whether your card issuer has recorded the transaction.
You may then contact your card issuer for information about the payment status.
For order-related assistance, you may also contact Hello@wordense.com.
7. Possible Duplicate Charges
If you believe that you may have been charged more than once for the same transaction, review your card or account transaction history first.
Some records may initially appear as pending rather than completed transactions.
If the issue remains unclear, contact your card issuer and Hello@wordense.com with your order number and the relevant transaction details that can safely be shared.
8. Card Security Information
For your security, do not send the following information to Hello@wordense.com:
your complete payment-card number;
your card security code; or
a one-time card or bank verification code.
If customer service needs information to identify an order or investigate a payment issue, we will request only information reasonably appropriate for that purpose.
9. Payment Service Providers
The store accepts payments through authorized third-party payment service providers that support the payment methods available during checkout.
Currently available payment methods include Visa and Mastercard.
Your payment information is handled according to the applicable terms, privacy policies, and security practices of the relevant payment service providers.
The available payment methods and service providers may change from time to time depending on payment availability, technical requirements, and website settings.
No particular payment technology, security standard, or industry certification is represented unless separately verified and stated.
10. Refunds
Refund eligibility and processing are governed by the Refund & Returns Policy.
Where a refund is approved, it will generally be returned to the original payment method where possible and appropriate.
The time required for the funds to appear after processing may depend on the card issuer or financial institution.
11. Payment Logos
The store may display official Visa and Mastercard brand marks to indicate currently accepted payment methods.
Such marks should be used in accordance with applicable brand guidelines and should not be distorted or altered.
A payment-method mark should not be displayed as an available checkout option unless that payment method is actually enabled.
12. Contact Us
For payment-related order questions, please contact:
MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED
ROOM C05, BLOCK A, 2/F, TUNG TAK INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG
Email: Hello@wordense.com
