Shipping Policy

This Shipping Policy explains how orders placed through https://wordense.com/ are processed and delivered.

Orders are dispatched from Hong Kong.

1. Shipping Destinations

We offer shipping to destinations where the store accepts delivery, except for the following destinations:

• Afghanistan

• Belarus

• Burundi

• Cuba

• Iran

• Iraq

• Libya

• Myanmar

• North Korea

• Russia

• Somalia

• South Sudan

• Sudan

• Syria

• Ukraine

• Venezuela

• Yemen

This list reflects the store’s current delivery restrictions. Shipping availability may also be affected by applicable law or practical delivery limitations.

2. Free Shipping

Retail orders placed through the website checkout and accepted for delivery to an eligible destination receive free shipping.

Free shipping applies to the store’s shipping charge only. It does not include or waive import duties, import taxes, customs charges, or other destination-related government charges.

3. Order Processing Time

Our target is to dispatch an order within 48 hours after successful payment.

This is a processing target rather than a guaranteed deadline in every circumstance.

Order processing time is separate from the estimated transit time described below.

4. Estimated Transit Time

After an order has been dispatched, our delivery target is arrival within approximately 14 days.

This is an estimated transit period and does not guarantee that every shipment will arrive within 14 days.

The estimated transit period begins after dispatch. It should not be interpreted as a promise that an order will arrive within 14 days from the date the order was originally placed.

5. Possible Delivery Delays

Delivery estimates may be affected by circumstances such as:

• customs inspection or clearance;

• incorrect, incomplete, or inaccessible delivery information;

• destination-specific import procedures;

• transportation disruption;

• severe weather;

• local delivery disruption; or

• other events affecting the delivery network.

If you believe there is a delivery problem, please contact Hello@wordense.com.

6. Delivery Address

You are responsible for providing an accurate and complete delivery address during checkout.

If you need to request a change to your delivery address after placing an order, contact Hello@wordense.com as soon as possible.

Whether an address can be changed depends on the stage of order processing and dispatch. We cannot guarantee that an address change will be possible after processing has advanced.

7. Import Duties, Taxes, and Customs Charges

Depending on the destination, an order may be subject to import duties, import taxes, customs charges, or other destination-related government charges.

Where applicable law places these charges on the customer, the customer is responsible for them.

Free shipping does not include or waive these charges.

Nothing in this Shipping Policy transfers to the customer any tax, charge, customs obligation, or other responsibility that applicable law requires MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED to bear.

We do not state a fixed amount for destination import charges because such charges may vary according to the destination, applicable rules, and the order.

8. Customs Information

Customers are responsible for providing information reasonably required from them for lawful destination customs procedures.

Customs inspection or clearance may extend the estimated delivery period.

We cannot guarantee the time taken by a destination authority to complete its procedures.

9. Delivery Problems

Please contact Hello@wordense.com if:

• you need to request a delivery-address change;

• an order appears substantially delayed;

• an order appears lost;

• a parcel arrives damaged;

• a product is affected by leakage during delivery, where applicable; or

• another delivery problem has occurred.

We will review the circumstances and address the issue in accordance with the order information, this Shipping Policy, our Refund & Returns Policy, and applicable law.

Dispatch of a parcel does not remove any responsibility that applicable law places on MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED.

10. Order and Delivery Information

Information about an order or delivery should be checked using the functions actually available on https://wordense.com/ or by contacting Hello@wordense.com.

This Shipping Policy does not promise that any particular type of automated order or delivery message will be issued.

11. Separately Quoted Wholesale Orders

The shipping charges and time estimates in this Shipping Policy apply to retail orders placed through the website checkout.

For separately quoted wholesale orders, any different shipping charges, dispatch estimates, or delivery arrangements will be stated and agreed before the order is placed.

If no different arrangements are agreed, the published Shipping Policy applies.

Destination restrictions and applicable import-charge rules continue to apply.

12. Contact Us

For shipping and delivery questions, please contact:

MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED
ROOM C05, BLOCK A, 2/F, TUNG TAK INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG
Email: Hello@wordense.com