Refund and Returns Policy

This Refund & Returns Policy explains the voluntary return rules offered by MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED for purchases made through https://wordense.com/, together with procedures for order problems and refunds.

Nothing in this Policy limits any mandatory consumer rights or remedies available under applicable law.

1. 14-Day Return Request Period

You may request a voluntary return within 14 days after receiving your order.

To request a return, contact Hello@wordense.com and provide:

• your order number;

• the product you wish to return; and

• the reason for the return.

Please contact us before sending a return so that the appropriate return arrangements can be confirmed.

2. Change-of-Mind Returns

For a voluntary change-of-mind return, the product should be:

• unused;

• unopened;

• in its original packaging; and

• where applicable to the product, returned with any original hygiene, protective, or similar seal intact.

Any product-specific restriction concerning opened or unsealed goods applies only where relevant to the product and to the extent permitted by applicable law.

These conditions do not remove remedies for products that are defective, damaged, incorrect, incomplete, materially different from their description, or otherwise covered by mandatory consumer protections.

For an eligible change-of-mind return, the customer is responsible for the cost of sending the product back to ROOM C05, BLOCK A, 2/F, TUNG TAK INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG, unless applicable law requires otherwise.

3. Packs, Sets, and Multi-Item Sales Units

Where a product is sold as a box, multi-item pack, set, bundle, or other combined sales unit, a voluntary return must include the complete contents of that individual sales unit.

We do not accept a voluntary return of only part of the contents of the same individual sales unit.

Buying several separate sales units does not, by itself, require you to return every unit or unrelated products from the same order.

This does not restrict any repair, replacement, refund, price reduction, cancellation, or other remedy that must be provided under applicable law.

4. Damaged, Incorrect, Incomplete, or Defective Orders

If your order arrives damaged, affected by leakage where applicable, incomplete, incorrect, defective, or materially different from the product ordered, contact Hello@wordense.com as soon as reasonably possible.

Please provide your order number and a description of the problem.

Photographs may help us assess the issue and may be requested where reasonable. A video recording of opening the parcel is not the sole evidence required to make a claim.

Where MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED is responsible for an order problem, return or other reasonable costs will be handled according to the circumstances and applicable law.

The customer will not automatically be required to bear return costs for every problem order.

Any legally required repair, replacement, refund, cancellation, or other remedy remains available regardless of the store’s voluntary return rules.

5. Return Address

The return address is:

ROOM C05, BLOCK A, 2/F, TUNG TAK INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG

Please contact Hello@wordense.com before sending a return so that the appropriate return arrangements can be confirmed.

Sending a product without contacting us first may make identification of the return more difficult, but this administrative process does not remove rights that applicable law requires us to provide.

6. Refunds

Once a refund has been approved, MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED aims to process it within 7 business days.

Where possible and appropriate, the refund will be returned to the original payment method.

After we process a refund, the time required for the amount to appear in your account may depend on your card issuer or financial institution.

We do not apply an unconfirmed restocking charge, administrative charge, or automatic refund deduction under this Policy.

Our internal review process will not be used to postpone a refund indefinitely. If applicable law requires a refund sooner than the period stated above, the legally required deadline applies.

7. Exchanges

We do not offer a general voluntary exchange service.

This does not restrict any replacement, repair, refund, or other remedy that must be provided under applicable consumer law.

If you wish to purchase a different item as a matter of preference, you may request an eligible return and place a new order separately.

8. Order Cancellation

If you wish to cancel an order, contact Hello@wordense.com as soon as possible and provide your order number.

Whether cancellation is possible depends on the stage of order processing.

Cancellation cannot be guaranteed once processing has advanced.

Any statutory cancellation or withdrawal rights that apply to you remain unaffected.

9. Statutory Withdrawal and Consumer Rights

Depending on your location and applicable law, you may have a statutory right to withdraw from certain distance purchases or other mandatory consumer rights.

Where such rights apply, they operate in addition to this Policy and will not be excluded by a voluntary return condition stated here.

Any legally valid exception to a statutory withdrawal right, including an exception relating to appropriately sealed goods opened after delivery where relevant, applies only where applicable law permits that exception.

10. Contact Us

For return, refund, cancellation, damaged-order, or other order-related questions, please contact:

MOBI-GAME TECHNOLOGY JOINT STOCK LIMITED
ROOM C05, BLOCK A, 2/F, TUNG TAK INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, KOWLOON, HONG KONG
Email: Hello@wordense.com